Dynamics 365 for CRM - Global Mediator

The Solution

Microsoft Dynamics 365 Business Applications for CRM – Sales, Marketing, Customer Care, Field Service, Project Service Automation – connect all areas of your business, accelerating growth and seizing new opportunities. These scalable, modular-based business applications that are based on Microsoft Dataverse (former the Common Data Service) can enhance the business processes by becoming a real-time customer data platform within your organisation. At Global Mediator we create integrated solutions based on Microsoft Dynamics 365 for CRM, applying all benefits of Azure cloud architecture, setting up smooth data exchange via API with any internal system – MS 365 Business Central, SharePoint, website etc., building complex flows with Power Automate and much more.

The Overview

Microsoft Business Applications for CRM connects your team with customers, providing related data and insights from any device. Enriched customer experience is created by using multi-level analysis of preferences, possible upselling and cross-selling options, etc. Using a cloud-based CRM system is a must-have to keep the pace of business in the digital era. Customisation of the system regarding industry profile is one of the top priorities of the implementation process, defining business logic, needed integration with internal systems – MS 365 Business Central, F&O, booking systems etc. – and business flows. Cloud-based Azure hosting by Microsoft streamlines the execution of security policies, simplifying the architecture for access and authorization to the system.

What

is Dynamics 365 for CRM for?

Saving resources by streamlining sales, marketing and customer service workflows within one connected system
Innovating quickly based on extended customer data (including behaviour patterns, customer service feedback, social media responses etc.)
Improving cross-selling and upselling within an organisation
Enhancing the customer data analysis and providing better customer service
Optimising marketing strategies and expenses by focusing on defined target groups

Who

is this for?

B2B and B2C businesses that are looking for maximising customer lifetime value and accelerating sales growth
Small and medium businesses that address high competition
Organisations that are focusing on increasing profit margin within a specific market segment
Companies that define building relationship with customers as a key business success factor