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Managed Services
What areManaged Services?
It’s a service provided on an ongoing contractual basis, rather than a cost-per-project. It gives a predictable cost for maintaining solutions or infrastructure over a period of time.
More than technology. An ongoing partnership
Managed Services is an alternative to the less predictable on-demand outsourcing model, where services are billed to the customer only for the work done when available. It is the practice of outsourcing certain processes and functions intended to improve your operations and cut expenses. It is a subscription model, the customer owns the solution and simply ask another entity to deliver a set of agreed managed services.
Global Mediator’s Managed Services assumes responsibility for providing a defined set of services in relation to solution life cycle management and maintaining solutions that have been deployed going forward. This is done via an upfront setup fee and an ongoing near-fixed monthly fee, providing our customers with predictable solution maintenance costs.
Day-to-day management of your solutions to enable agility and scalability
In a world where monolithic ERP is moved to a distributed cloud architecture with frequent updates, distributes services, integrations and automations, the task of maintaining your solution has changed. Our managed services help you with that. We provide you with technical expertise, service consistency, and flexibility across multiple vendors and technologies.
Types of managedservices provided by Global Mediator
Customer Support Services
Respond quicker to shifting business conditions and accommodate changes in demand for your application – if we help you build your solution, we are already trained to support your users
Optimize your customer experience by being able to provide technical support to your solutions across all of your channels. We can quickly scale up resources to suit your needs
Infrastructure Services
We work with Azure, Amazon and Google Cloud services as well as on-premise installations. We can help you ensure that your preferred hosting solution does not impact application performance
Web apps are a fantastic way to expand functionality, but as usage grow, you may need to add additional performance to keep up with user requirement. We can help in this regard
DevOps Services
For our own Meta UI project, we worked extensively to unify software development and operation. Our experience can help you move forward
Test and development. Teams can quickly set up and dismantle test and development environments, bringing new applications or solution to market faster
Managed Data Center Services
ERP deployment is increasingly driven by monthly cumulative updates that can impact your application. Our QA-as-a-service can be used to monitor if your solution is impacted
Once thoroughly tested our team can modify your application to work with the latest update, re-test and with your approval release to users of your solution
Service Level Agrement types for managed services
FOUNDATION
• Basic service
• Ad-hoc monitoring when providers make changes
• Testing of solution ability to work on new updates
• Priority fixing/maintenance based on agreed scope and rate
• Monthly health reports & dashboards
• Help desk within business hours
ADVANCED
• Advanced service level
• Weekly monitoring and alerting
• Testing of solution ability to work on new updates
• Minor fixes up to 40 hours per month – major fixes based on agreed scope and rate
• Monthly health reports & dashboards
• Help desk within business hours
PREMIER
• Advanced service level including performance monitoring
• Daily monitoring and alerting when required
• Maintenance of solution when providers make changes
• Daily real-time health reports & dashboards
• Dedicated account management
• Extended help desk