MORE THAT A VENDOR. A TRUSTED ADVISOR.
Managed services is the practice of outsourcing on a proactive basis certain processes and functions intended to improve your operations and cut expenses. It is an alternative to the unstable on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done when available. Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.
GM’s Managed Services manages and assumes responsibility for providing a defined set of services to its clients. This is done via an upfront setup /transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.
Our managed services help you with the operations of your technology environments. We provide you with technical expertise, service consistency, and flexibility across multiple vendors, technologies, and geographies. Reduce your overheads and improve efficiency by leveraging our scale, methodologies, and high levels of standardization.
Optimize your customer experience (CX) strategy and deliver ultra-connected experiences across all of your channels.
Respond quicker to shifting business conditions. IaaS enables you to quickly scale up resources to accommodate spikes in demand for your application - during the holidays, for example - then scale resources back down again when activity decreases to save money.
Cloud application management, backup, infrastructure management, Auto scaling, monitoring
Website hosting. Running websites using IaaS can be less expensive than traditional web hosting.
Web apps. IaaS provides all the infrastructure to support web apps, including storage, web and application servers, and networking resources. Organizations can quickly deploy web apps on IaaS and easily scale infrastructure up and down when demand for the apps is unpredictable.
Test and development. Teams can quickly set up and dismantle test and development environments, bringing new applications to market faster. DevOps makes it quick and economical to scale up dev-test environments up and down.
Operational management of technology across the network, server, and storage for hybrid IT environments.
Storage, backup, and recovery. Organizations avoid the capital outlay for storage and complexity of storage management, which typically requires a skilled staff to manage data and meet legal and compliance requirements. IaaS is useful for handling unpredictable demand and steadily growing storage needs. It can also simplify planning and management of backup and recovery systems.
• Basic IT operations management (Patching, configuration etc.)
• 24/7 monitoring
• Monthly health reports & dashboards
• Help desk within business hours
• Advanced level IT operations management including performance monitoring
• 24/7 monitoring and alerting
• Daily health reports & dashboards
• Backup with recovery SLAs
• 24/7 help desk with reasonable response SLAs
• Advanced level IT operations management including performance monitoring
• 24/7 monitoring and alerting
• Custom real-time health reports & dashboards
• Backup and DR with recovery/failover SLAs
• 24/7 help desk with aggressive response SLAs
• Billing management and cost optimization
• Dedicated account management
