It’s a service provided on an ongoing contractual basis, rather than a cost-per-project. It gives a predictable cost for maintaining solutions or infrastructure over a period of time.
Managed Services is an alternative to the less predictable on-demand outsourcing model, where services are billed to the customer only for the work done when available. It is the practice of outsourcing certain processes and functions intended to improve your operations and cut expenses. It is a subscription model, the customer owns the solution and simply ask another entity to deliver a set of agreed managed services.
Global Mediator’s Managed Services assumes responsibility for providing a defined set of services in relation to solution life cycle management and maintaining solutions that have been deployed going forward. This is done via an upfront setup fee and an ongoing near-fixed monthly fee, providing our customers with predictable solution maintenance costs.
Day-to-day management of your solutions to enable agility and scalability
In a world where monolithic ERP is moved to a distributed cloud architecture with frequent updates, distributes services, integrations and automations, the task of maintaining your solution has changed. Our managed services help you with that. We provide you with technical expertise, service consistency, and flexibility across multiple vendors and technologies.