It’s a premium quality service provided on an ongoing contractual basis, rather a cost-per-project. The best way to think of about managed services is that it’s a long-term investment in your operations.
Managed services is the practice of outsourcing on a proactive basis certain processes and functions intended to improve your operations and cut expenses. It is an alternative to the unstable on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done when available. Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.
GM’s Managed Services manages and assumes responsibility for providing a defined set of services to its clients. This is done via an upfront setup /transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.
Day-to-day management of your infrastructure and operations to enable agilit y and scalability
Our managed services help you with the operations of your technology environments. We provide you with technical expertise, service consistency, and flexibility across multiple vendors, technologies, and geographies. Reduce your overheads and improve efficiency by leveraging our scale, methodologies, and high levels of standardization.