Nicolai sees constant change and adaptation as the only long lasting competitive advantage. In a world that evolves rapidly, organisations must learn to stay relevant. In his view, continuous growth combined with the satisfaction and retention of both customers and team members, is one of the primary measures of long-term success – especially, when it comes to working with complex data and processes. As COO, Nicolai strives to operate Global Mediator as a Scandinavian style learning organisation recognised for its competence, cost effectiveness and integrity, while empowering its people to continuously strengthen their abilities around business process analysis, business process automation and data science. Prior to joining Global Mediator, Nicolai worked in change management and business development in various parts of the world – he has been part of senior management teams in Asia, Europe and North America. Nicolai holds an MBA from IMD in Lausanne, Switzerland.