We, as a service company perform support on NAV for our customers to find a solution globally from a functional point of view, namely: talking to users, monitoring and resolving challenges remotely, training when needed, finding work-arounds, and ultimately deciding if a code change is needed (this to be passed on to a developer).
Areas of Responsibility
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Collaborate with end-users to resolve their issues
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Microsoft Dynamics BC/NAV as Super User and/or system administrator including familiarity with table structures, testing, setup and configuration
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Collaborate with the Developers team and ERP customer team
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Analyze, resolve and document onsite support cases in an efficient and professional manner and in accordance with SLA
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Perform all daily tasks according to set procedures, rules and guidelines and priorities
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Monitoring and working with alerts in Jira systems
Personality & Experience
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Experience with Dynamics NAV
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Hands-on knowledge of core Microsoft Dynamics NAV modules
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Proven experience of working with Microsoft SQL Server
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Ability to create high-quality functional documentation and strong requirements gathering skills
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Outstanding customer service skills
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Excellent communication and problem-solving skills
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Intermediate level of English
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