Microsoft Dynamics NAV Support Specialist

We, as a service company perform support on NAV for our customers to find a solution globally from a functional point of view, namely: talking to users, monitoring and resolving challenges remotely, training when needed, finding work-arounds, and ultimately deciding if a code change is needed (this to be passed on to a developer).

Areas of Responsibility

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    Collaborate with end-users to resolve their issues

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    Microsoft Dynamics BC/NAV as Super User and/or system administrator including familiarity with table structures, testing, setup and configuration

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    Collaborate with the Developers team and ERP customer team

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    Analyze, resolve and document onsite support cases in an efficient and professional manner and in accordance with SLA

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    Perform all daily tasks according to set procedures, rules and guidelines and priorities

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    Monitoring and working with alerts in Jira systems

Personality & Experience

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    Experience with Dynamics NAV

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    Hands-on knowledge of core Microsoft Dynamics NAV modules

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    Proven experience of working with Microsoft SQL Server

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    Ability to create high-quality functional documentation and strong requirements gathering skills

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    Outstanding customer service skills

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    Excellent communication and problem-solving skills

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    Intermediate level of English

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