Sales Manager/Business Development Manager

As a member of the management team, the BDM helps Global Mediator meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. BDM is responsible for helping to build the company’s sales potential in new areas, crafting sales plans and justifying those plans to the management board.

Areas of Responsibility

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    Together with CEO and COO design and implement a strategic plan that expands company’s customer base, ensure its strong market presence in the less explored areas of DACH and Benelux. Also, help develop a new sales direction – especially for digital sales via new digital channels for new products such CE, QA, Power Platform, Meta UI etc.

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    Plan, execute and follow up on all activities within the areas of sales of the above products and services, focusing on digital sales, defining and setting up digital sales channels from scratch in close cooperation with marketing.

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    Maintain the CRM-database active and updated, reflecting all sales activities on Accounts and Contacts. Set an accurate pipeline in action. Prioritize pipeline actions and proposal response. Develop sales KPI for CRM and reach them on monthly basis. Eliminate the term “Forgotten Accounts” (perspective Accounts without activity for the last 6 month) from our corporate CRM.

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    Proactively handling all sales enquiries to maximise customer retention. Handling outbound messaging, inbound leads, enquiries and generating additional revenue via direct messaging via LinkedIn and email.

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    Together with CEO, COO and Delivery Manager work through the entire selling process including qualification, questioning, negotiating and closing deals. This includes assisting with establishing the routine of customer cards for existing customers.

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    Coordinate with different functions/departments, assist CEO, COO and Delivery manager for generating further business opportunities from existing Accounts.

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    Create an easy, effective and smooth customer journey for new sales directions – CE, QA, Power Platform, Meta UI etc., by leading, coaching and supporting different stakeholders with expertise of B2B.

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    Build and promote strong, long-lasting relationships by partnering with sales affiliates as well as customers and understanding their needs.

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    Actively participate in defining the strategy for digital sales, as well as tools for implementation, to build out and maintain Global Mediator’s sales online presence, this includes networking with potential customers in target LinkedIn groups and pre-sales activities on LinkedIn, company’s presence on all professional web directories etc, keeping company’s sales focus on new directions (new revenue growth areas) – QA, Power Platform, Meta UI.

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    Together with Marketing Manager and internal operational team develop a set of sales materials to communicate with potential and existing (for upsell purposes) customers.

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    Support the work of executive managers directed at maximizing company profits through carrying out market research, competitive analysis and coming up with product/service improvement suggestions.

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    Over time, start building a sales team that can reach the increase of company’s presence in its chosen markets.

Personality & Experience

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    Higher degree in Management, Economics or other related qualification.

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    5+ years successful experience in IT or other companies in B2B industry with international exposure and understanding of complex services.

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    Entrepreneurial drive and ability to navigate in unknown, to act in international company with different stakeholders.

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    Strong ability to think strategic and make things happen.

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    Highly self-motivated and forward-thinking person who is always asking questions to challenge convention.

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    Strong ability to identify development opportunities contributing to innovative and profitable B2B business.

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    Advanced user of CRM systems (CRM Dynamics is a plus).

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    Great networker, easily building trustful relationships.

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    Team player but with ability to work autonomously without direct supervision.

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    Experience with breaking down a strategy and creating sales roadmap deliveries, with clear indicators of bottlenecks and stakeholders.

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    Able to execute, organise, coordinate and follow-up on project plans.

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    Excellent communication, interpersonal and presentation skills.

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    Ability to learn fast and be responsive to new ideas/trends/best practices.

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    Initiative and proactive approach with dedication, passion for details.

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    Fluent/Advanced level of written and spoken English.

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