ERP Support Engineer
At Global Mediator, we support international Dynamics partners and customers in keeping their Business Central solutions running smoothly. As our projects grow, we are expanding our ERP support team to assist with issue resolution, environment maintenance, and coordination during updates and cloud transitions.
You will work closely with developers, QA engineers, and project managers to ensure partners receive clear communication and reliable solutions. This is a long-term opportunity to grow within one of the most experienced Business Central teams in Eastern Europe.
Technology: Microsoft Dynamics NAV/BC, SQL
Experience: 1+
Language: English, Intermediate +
Location: Bucharest (Romania) or Kyiv (Ukraine)
Areas of responsibility
Collaborate with end-users to resolve their issues.
Microsoft Dynamics BC as Super User and/or system administrator including familiarity with table structures, testing, setup and configuration.
Collaborate with the Developers team and ERP customer team.
Analyze, resolve and document onsite support cases in an efficient and professional manner and in accordance with SLA.
Perform all daily tasks according to set procedures, rules and guidelines and priorities.
Monitoring and working with alerts in Jira systems.
Personality & Experience
1+ years experience with MS Dynamics 365 BC (ERP).
Hands-on knowledge of core Microsoft Dynamics BC modules.
Proven experience of working with Microsoft SQL Server.
Financial and/or accounting background will be a big advantage.
Ability to create high-quality functional documentation and strong requirements gathering skills.
Outstanding customer service skills.
Excellent communication and problem-solving skills.
Intermediate level of English.